SHIPPING POLICY

All orders are processed and packed within 7-10 days of placement, excluding weekends and public holidays. If the order contains a pre-ordered item, the whole order will ship when all items are in stock. We do not partially ship orders.

Within Australia

We use SENDLE and AUSTRALIA POST to ship orders.

The items are sent from Sydney and delivery times will vary depending on the postcode the items are being sent to.

Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.

International

We use Australia Post to ship items internationally.

The items are sent from Sydney and delivery times will vary depending on the country the items are being sent to.

The standard delivery time is 10-15 working days.

Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.

Masen Ink Pty Ltd is not responsible for any additional international custom fee's. We do our best to ensure the items are marked correctly to avoid additional fee's.

Delays and Missing Deliveries

We understand that sometimes things don't work out right and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us on kat@kattmasen.com

We will do our best to assist you in receiving your items in a timely manner.